KISA Phone
A made-to-order mobile for users with physical, cognitive, or visual impairments
Overview
The KISA Phone is an assistive mobile device designed for people who are unable—or prefer not—to use smartphones. Unlike traditional phones, the KISA is a fully customised, button-based device with no screen, text messaging, internet, or app access. It is especially suited for elderly Australians and New Zealanders, as well as those with dementia, low vision, hearing impairments, or other disabilities.
Made-to-order and available from AUD $598, the KISA phone is eligible under NDIS funding, and can be configured with up to 10 dedicated contact buttons, each labelled with a name, photo, or icon. It features an SOS emergency button, GPS tracking, fall detection, and an optional reminders service for medications or tasks.
Order your KISA Phone from the KISA website here.
Key Features
No screen or keypad – Simple design with up to 10 programmable contact buttons
Emergency SOS button – Sends a GPS-linked SMS to preset contacts
Fall detection – Alerts contacts when a fall is detected
Loudspeaker & Hearing Aid Compatible – Includes 3.5mm audio jack
Charging cradle included – Easy to dock and charge
Admin dashboard (MyKISA) – Caregivers can manage settings remotely
Optional add-ons – Reminders, call time limits, call press settings, and more
Pros
Ideal for users with low dexterity or cognitive impairment
Extremely easy to use – no menus, swipes, or typing
Fully customisable layout, including Braille versions
Optional Telstra or Vodafone SIM plan (or BYO for a fee)
Responsive support team (noted in some user reviews)
Cons
High initial cost compared to other simple phones
No SMS, camera, internet, or text messaging
Not suitable for users who may need flexibility in who they call
Some users report frequent accidental calls ("pocket dials")
Monthly service fees may be considered expensive by some
SIM is embedded—network changes not allowed after purchase
User Feedback Summary
Feedback from users and caregivers is mixed. Many praise the ease of use, suitability for people with dementia or low vision, and friendly customer support. Others, however, have raised concerns about limited functionality, high cost, frequent accidental dialling, and unexpected increases in monthly charges. For the right user, though, the KISA phone may significantly improve independence and safety.
Best Suited For
Seniors with cognitive, visual, or physical challenges
NDIS participants or families seeking NDIS-approved phones
Carers needing full remote control over a loved one’s phone use
Users who need a talk-only, internet-free, distraction-free phone
Bottom Line
The KISA Phone is one of the most simplified phones available in Australia and New Zealand, purpose-built for individuals who need maximum clarity and minimal complexity. It’s not a traditional phone—but for the right person, it could be a life-enhancing tool. It excels in accessibility and safety but may not be cost-effective for all users, especially those who want greater flexibility.