Pixbee Kids 4G Video Smart Watch
Safe, Connected, and Feature-Packed—But Is It Reliable?
Overview
The Pixbee Kids 4G Video Smart Watch is designed to keep children connected with family and caregivers through voice and video calls, voice messages, and in-app emoji messaging. With a focus on safety and simplicity, the device supports GPS tracking, geofencing, and classroom mode, while restricting communication to a parent-approved contact list. It is SIM-based, contract-free, and compatible with Australian and New Zealand 3G/4G networks.
Key Features
Calls & Messaging: Supports voice and video calls, voice messages, and emoji-style messaging—all limited to pre-approved contacts via the Pixbee App.
Location Tracking: Real-time GPS tracking with the ability to create geofenced zones that alert caregivers when the watch exits a designated area.
Health Monitoring: Tracks basic fitness, heart rate, and sleep to encourage healthy activity.
Classroom Mode: Disables communication functions during school hours to avoid distractions.
SIM Flexibility: No contracts; users insert their own Nano SIM from any compatible carrier.
No Monthly App Fees: The Pixbee App is free and available for both iOS and Android.
Privacy: All user data is encrypted and stored securely on Australian-based AWS servers.
Price
AUD $199.00 or NZD $279.
Available from JB Hi-Fi or from the Pixbee website.
Strengths
Multiple communication options for kids that remain within a safe, closed network.
Strong parental control features including remote management, pre-approved contact lists, and school-hour restrictions.
GPS and geofencing provide real-time location awareness.
Health and activity tracking supports an active lifestyle.
No ongoing costs for app usage; bring-your-own SIM model allows flexibility.
Limitations
Messaging is app-only: No support for standard SMS or external platforms.
Device reliability varies: Issues reported with hardware (calls, microphone, battery) and software (laggy app, time zone bugs).
App performance is a recurring concern; some users report missed notifications and difficulty using the interface.
Customer support has been widely criticized for being unresponsive or ineffective.
Network compatibility may be affected by Australia’s 3G network shutdown, depending on carrier support for 4G VoLTE.
User Reviews – Summary
Positive Feedback:
Some parents praise the watch for giving children independence while maintaining tight parental control over communication.
Real-time GPS tracking and geofencing are appreciated for peace of mind.
Users found setup straightforward, and children reportedly adapted quickly to using the device.
Common Criticisms:
Frequent technical failures, including calls not connecting, microphone issues, unreliable GPS, and poor battery life (some report 4 hours or less).
App limitations: Users cite a lack of push notifications, a confusing interface, and ongoing bugs such as random time zone changes.
Messaging is restricted: Children cannot send real text messages or communicate with contacts not using the Pixbee app.
Classroom Mode inconsistencies: Some users note it fails to silence alerts during school hours.
Customer service issues: Multiple reviewers describe non-existent or unhelpful support, with some receiving only automated replies.
Network support problems: As 3G networks shut down, some watches have become non-functional on Australian networks.
Best For
Parents seeking a first communication device for children aged roughly 5–12, with strict parental controls and location monitoring, but who are comfortable managing potential tech issues.
Not Ideal For
Families expecting high reliability in calls, messaging, and GPS functionality; or those who need traditional SMS capabilities and responsive customer support.